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You
may return most items within 30 days of delivery for a
full refund. |
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Please
ship item(s) for refund or exchange to: Donald Chu Enterprises,
26003 Dodge Avenue, Hayward, CA 94545. Please enclose
a note stating if you would like credit or an exchange.
Toll free number for more information is: 800-966-7504. |
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PlyoBalls
and books must be returned or exchanged in brand-new condition. |
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Videos
may be returned or exchanged if not taken
out of its original wrapping. |
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To
return or exchange shoes: |
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shoes must not be worn outside and must
be in new condition. |
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shoes must be in the original shoe box. (We cannot re-sell
shoes without the manufacturer's original box in new condition.) |
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please include a note stating if you would like credit or
an exchange. |
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All
refunds will be credited in the payment form used for the
original purchase. |
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Refunds
will include product and tax amount only. In the event that
an incorrect item was shipped, or if products were damaged
in transit, we will also include shipping charges in your
refund. |
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Shipping
costs for exchanges or refunds, where we are not at fault,
are paid by the customer. |
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Exchanges
are subject to product availability. |
We cannot accept returns
of certain items, including:
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Any
item that is returned more than 30 days after delivery. |
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Any
item that is not in its original condition, is damaged,
or is missing parts. |
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Any
product missing the serial number or UPC. |
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