- RETURN POLICY -
You may return most items within 30 days of delivery for a full refund.
Please ship item(s) for refund or exchange to: Athercare Fitness & Rehabilitation, 20994 Redwood Road, Castro Valley, CA 94546. Please enclose a note stating if you would like credit or an exchange. For more information call: 510-885-9840.
PlyoBalls and books must be returned or exchanged in brand-new condition.
Videos may be returned or exchanged if not taken out of its original wrapping.
To return or exchange shoes:
- shoes must not be worn outside and must be in new condition.
- shoes must be in the original shoe box. (We cannot re-sell shoes without the manufacturer's original box in new condition.)
- please include a note stating if you would like credit or an exchange.
All refunds will be credited in the payment form used for the original purchase.
Refunds will include product and tax amount only. In the event that an incorrect item was shipped, or if products were damaged in transit, we will also include shipping charges in your refund.
Shipping costs for exchanges or refunds, where we are not at fault, are paid by the customer.
Exchanges are subject to product availability.


We cannot accept returns of certain items, including:
Any item that is returned more than 30 days after delivery.
Any item that is not in its original condition, is damaged, or is missing parts.
Any product missing the serial number or UPC.


 



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